Legacy-integrated ops platform for a large cleaning fleet
Back office scheduling, mobile job recording, quality audits and a customer portal — extended onto a multi-year legacy system without a risky rip-and-replace.
Challenge
ServiceMaster needed to manage a large fleet of cleaners (around 500 operatives): where people needed to be, what was being cleaned, recording work done, and auditing quality. Critical operations already ran on a legacy system built over several years by another developer. A full rewrite was not viable — the business depended on that database and workflow continuing to work.
Solution
We integrated with the existing legacy database and extended it in parallel, so new capability could roll out without stopping the day job. Delivery covered the full spectrum: cloud back office to schedule work and stay on top of what needed doing; mobile apps for operatives to record cleaning on site; a quality auditing programme so management can select audits and track operative KPIs; and a customer portal so clients can see what was undertaken on their jobs.
Impact
Operatives, supervisors and customers work from one operational loop — schedule, deliver, record, audit and report — while the established legacy core remains the system of record. Rollout risk is reduced because new modules work with what already exists rather than replacing it overnight.
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